GiftTree Solutions FAQ's

Once your order has been validated you will receive an e-mail that includes your individual order confirmation number. Please refer to this number when contacting our customer service department about the status of your order.

You may order online or by phone 24 hours a day, 7 days a week. For customer service questions we are available Monday through Friday 5:00 AM to 6:00 PM, Saturday 6:00 AM to 3:00 PM, and Sunday 6:00 AM to 2:00 PM, Pacific Time. We are closed on New Years Day, Easter, 4th of July, Thanksgiving, and Christmas day.

Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also call our 800 number and we will take your order over the phone.

Once you have made your gift item choice, you will be required to input delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete - ALL fields must be filled in. If you do not supply complete information or if we encounter a problem with your order we will need to contact you. Please respond to our phone calls and/or e-mails as soon as possible to avoid further delivery delays.

Discounts are determined depending on product and quantity. Please contact 800.931.3620 or email corporateservices@gifttree.com for inquiries.

Please fill out our bulk order form and email it to orders@gifttreesolutions.com. You can retrieve our bulk order form by clicking on this link, http://www.gifttreesolutions.com/help/bulk-order-form/ A corporate representative will contact you by phone or email in regard to your order. There is a $2 data entry fee per recipient if you prefer not to fill out our bulk order form in our format. If you would like for us to do the data entry you can fax the information to 360.699.0597 or orders@gifttreesolutions.com.

Yes it may be possible for us to Customize a gift depending on your request. There is an additional fee if you wish to customize a gift. The additional fee is determined on the quantity you wish to order. Please contact us to speak with a client services representative to see if we can do what you are looking for and what the custom fee will be.

We do offer a wide variety of gifts that can be personalized with a logo. Depending on what your logo looks like will determine if we can do your logo or not. There is a $50 set up fee for logos. If you wish to include your company's logo please contact us to speak with a corporate representative to see if your logo can be included.

We are limited to sending alcohol in certain areas, for a more detailed list please contact help@gifttreesolutions.com. Please note that state laws change quite frequently and this list may change.

In order to ensure the quality of your gift and because some gifts contain alcohol, we are unable to ship to a P. O. Box. Our gifts are shipped via UPS or FedEx.

We will leave a note on the door and try again later. If our driver determines that it is safe to leave the flowers with a neighbor or at the given address we will do so. Please review all delivery address information before you submit an order. Incomplete/Inaccurate address information or phone numbers may delay delivery. Flowers, balloons and fruit cannot be delivered to P.O. Boxes, APO addresses, airports and some rural areas.

Yes. Flowers and balloons ordered within the continental US and Canada can be delivered same day if received by 2:00 PM Monday - Friday, 1:00 PM Saturday, and 10:00 AM Sunday, delivery in the recipient's time zone are delivered by 6:00 PM that day. Sunday delivery is available in most areas if the order is placed before 10:00 AM in the recipient's time zone. If we are unable to process your order for Sunday delivery we will contact you by phone and e-mail to arrange for an alternate delivery date. Orders received after 2:00 PM Monday - Friday, 1:00 PM Saturday, and 10:00 AM Sunday in the recipient's time zone will be delivered the next day. In some locations we may need 24 hours for delivery of exotic flowers, wine and fruit baskets.

Yes. Fruit baskets ordered within the continental US and Canada can be delivered same day if received by 1:00 PM Monday - Saturday, and 9:00 AM Sunday, delivery in the recipient's time zone are delivered by 6:00 PM that day. Sunday delivery is available in most areas if the order is placed before 9:00 AM in the recipient's time zone. If we are unable to process your order for Sunday delivery we will contact you by phone and e-mail to arrange for an alternate delivery date. Orders received after 1:00 PM Monday - Friday, 1:00 PM Saturday, and 9:00 AM Sunday in the recipient's time zone will be delivered the next day. In some locations we may need 24 hours for delivery. Call to verify delivery information in your specific area. There are no deliveries on major Holidays for Fruit Baskets, please see the product's available delivery dates for more information.

We do offer gifts that can be shipped internationally. Our international gifts come from a vendor we are affiliated with in Europe. You can view which products can be shipped internationally by viewing our international gifts page. The countries we currently ship to is Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Spain, Switzerland, & United Kingdom.

Ground shipping* does not ensure delivery on a specific date. It can take up to 7 business days to deliver your gift depending on the destination and time of year (delivery times during the holiday season are typically longer). 2-day or 3-day shipping options will ensure delivery by the end of the day on the selected delivery date. *Please select Overnight Delivery via UPS or FedEx in the Shopping Cart to guarantee a specific delivery date.

By choosing specific delivery dates, we will be sure your gift does not get delivered on the weekend or after 6pm. Gifts delivered via UPS or FedEx are not usually delivered on a Saturday unless specifically chosen by you.

Please contact our customer service at 800.379.4065 so that we may help to resolve the issue. But please be aware that Shipping delays may be experienced due to severe weather conditions. These situations are considered to be out of our control and are not eligible for refunds of shipping charges. i.e. hurricanes, tornadoes, severe snow or rain storms, flooding, etc.

Our cut off time to ship packages out is 2 PM Pacific time. If you plan to order a large quantity please contact us at 800.931.3620 or email orders@gifttreesolutions.com to ensure that we have the quantity available. During the holidays we experience a high volume of orders and encourage customers to please send your order request in as soon as possible. Depending on the volume of orders we are experiencing the order may not be able to ship out same day. Please contact us to discuss how soon your order can be shipped at 800.931.3620 or corporate@gifttree.com.

Most of our gifts are shipped using Fed Ex. We also use the United States Postal Service for some of our smaller gifts.

Yes you may. Please provide your 9 digit Fed Ex account number when speaking to a client services representative.

It may be possible for larger quantities. Please contact us at 800.931.3620 or email to orders@gifttreesolutions.com to speak with a client services representative to see if it is possible. We will need to know the delivery zip code, which item you want to order, and wether the delivery location has a loading dock.

We accept Visa, Discover, Mastercard, American Express. We also accept payment via paypal as well as wire transfers and checks by mail.

Some states require that we collect sales tax, generally on the full amount of the order including delivery. If this is the case, the correct amount will be calculated automatically and show up on your total in the checkout area of our site.

Our flower, balloon and some fruit basket prices include a service charge fee which is the same as a delivery fee. The fees or charges vary depending on the gift. Please choose your delivery location on the product detail page and the following step will reveal the correct service charge.

Our invoice accounts are subject to approval. Please contact corporateservices@gifttree.com for more information.

Yes. All products ordered are covered by our 100% Satisfaction Guarantee. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product please contact our customer service department immediately. Your complete satisfaction is our goal. Please read all disclaimers regarding our delivery policy and substitution policy.

Gifts and gift baskets shipping from our warehouse will arrive with exact or similar contents as you see in the product's online description and photo. Any substitutions will be of equal or greater value, and we will make every effort to ensure that your basket retains its original theme and presentation. Flowers, fruit, and balloons may vary from the photo due to location and availability. In some areas with shorter growing seasons, some flowers and fruit may not always be available. In rural areas of the United States, Canada, and in other countries, certain flower and fruit varieties may not be available at any time. We reserve the right to substitute flowers and fruit of like color, appearance, and value. Because of the popularity of some arrangements, we also reserve the right to substitute pictured vases, decorative containers, baskets, and Mylar balloon designs with ones similar in shape, color, value, and style.

You may order online or by phone 24 hours a day, 7 days a week. For customer service questions we are available Monday through Friday 5:00 AM to 6:00 PM, Saturday 6:00 AM to 3:00 PM, and Sunday 6:00 AM to 4:00 PM, Pacific Time. We are closed on New Years Day, Easter, 4th of July, Thanksgiving, and Christmas day.

As long as the Status of your order (found in My Account, Orders tab) does not show that the gift is "Shipped" or "Complete" please reach our customer service by calling 800.379.4065 Monday through Friday 5:00 AM to 6:00 PM, Saturday 6:00 AM to 3:00 PM, and Sunday 6:00 AM to 4:00 PM, Pacific Time. A customer service representative will help you with any changes and provide any further details.

By submitting your email address, you will receive coupons and other savings offers from GiftTree. If you have an account with us and choose to receive coupons, we will not duplicate your email address in our records so you will receive a single email for each offer.

You are unable to delete specific items from the list. However, in order to delete the items on the whole Recently Viewed List, you will need to clear your cookies on your browser. Steps to clear cookies vary depending on what browser you are using. Use the help menu on your browser to get steps to clear cookies.

Yes. To include a custom card there is a $1.50 fee per package. If you would like a custom card included with the gifts please be sure to speak with a corporate representative to inform them you will be sending cards to be included in the packages.